If you are using Document Designer or Email Designer and you prefer to change unsupported fonts to supported fonts, you may do this after upgrade to Update 22C.
IMPACT CLIENT FONTS PDF
However, if you need to print PDF, you will need to obtain the license for the unsupported fonts, otherwise the Oracle CPQ substitution font will be replaced for the PDF output. If your output is only RTF and/or DOCX and not PDF and you only use the Oracle CPQ unsupported fonts in an external client application, you can log a SR to make the unsupported font available in RTE Document and Email Designer to create your document templates.No changes to your document or email templates are required.
Once the request is approved, the font will be installed and available for your use with Oracle CPQ 22C and later. You are required to provide evidence that you are licensed to use the custom fonts in the Oracle CPQ environment.
If you want to continue using a font that will be unsupported in Oracle CPQ 22C, log an SR on My Oracle Support and attach the licensed custom font file.If your templates contain unsupported fonts, the following options are available: My Templates Contain Unsupported Fonts, What Options Do I Have? If you are uncertain which Update Cohort you are in, please log a Service Request (SR) on My Oracle Support. The following table summarizes the Oracle CPQ Update 22C schedule. This provides time for you to update one or more pre-Production environments, observe the impact of the font changes, and make any necessary adjustments.
Additionally, if your RTE contains unsupported fonts and is referenced in your template, the document output may not maintain the desired format.Ĭustomers with concerns are encouraged to take advantage of the Early Test periods in their 22C Update Cohort. If the output for the template is PDF, we provided substitute fonts so that the generated output most closely resembles pre-22C behavior. If the output for the template is RTF or DOCX, there will be no effect on the document output. You can review your Document Designer templates, Email Designer templates, and Document Engine XSLs to see if you currently have a font in use that will not be supported in Oracle CPQ Update 22C and later. How Do I Determine If This Change Impacts Me? Note that more detail regarding this change can be found in Oracle CPQ Supported Fonts (Doc ID 2875457.1). After careful review of our customer font implementation and in effort to not pass costs on to all of our customers, we decided to discontinue support for a limited set of fonts. Oracle CPQ determined that changes to the cost structure for licensing fonts from third-party providers made continued usage of the entire set of Oracle CPQ 22B and earlier fonts unsustainable. In effort to minimize the impact of the font changes, Oracle CPQ has determined substitute fonts which closely resemble the now unsupported font selections. This change impacts several areas of Oracle CPQ including Document Designer, Email Designer, Document Engine, and Rich Text Editor (RTE). Customers may want to review their existing document template font selections and determine the best course of action for their implementations. Information in this document applies to any platform.īeginning in Oracle CPQ Update 22C, we are changing the supported fonts available for use with Oracle CPQ. Oracle BigMachines CPQ Cloud Service - Version N/A and later Oracle CPQ Cloud | 22C Change to Supported Fonts
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